Shipping policy

 

Free Worldwide Shipping on Orders $35+

We're excited to offer complimentary shipping on all orders of $35 or more to pet lovers around the globe! Whether you're ordering essentials or stocking up on supplies for your furry companion, once you reach $35, shipping is on us.

Orders Under $35: Standard shipping rates apply and will be calculated at checkout based on your location.

Note: Free shipping does not apply to at-will replacement orders. Customers are responsible for all shipping costs (return and replacement) for at-will replacements as outlined in our Refund Policy.

PROCESSING TIME

Once you place your order, our team gets to work right away! Orders are typically processed and prepared for shipment within 1-3 business days. During peak seasons (holidays, special promotions), processing may take an additional day or two.

DELIVERY TIMEFRAMES

After your order ships, delivery typically takes 7-15 calendar days depending on your location. International orders may experience longer transit times due to distance and customs processing.

OUR FULFILLMENT PARTNER

We've partnered with Zendrop, a trusted fulfillment service, to ensure your pet products are packaged with care and delivered efficiently no matter where you are in the world.

INTERNATIONAL ORDERS: TAXES, DUTIES & CUSTOMS

For customers outside the United States, please be aware:

  • Customs duties and import taxes may be charged by your country's customs authority when your package arrives
  • These fees are the responsibility of the recipient and are not included in your order total or our free shipping offer
  • The amount varies by country and is based on your local regulations, the declared value of your items, and product categories
  • You may be required to pay these fees before your package is released for final delivery
  • We have no control over these charges and cannot predict the exact amount
  • Packages are shipped with accurate customs declarations as required by international law

We recommend checking with your local customs office to understand potential duties and taxes before placing your order.

IMPORTANT NOTES

  • Free shipping applies to orders $35 and above only
  • Free shipping does not apply to at-will replacement orders
  • Delivery times are estimates and not guaranteed
  • Busy shopping seasons (Black Friday, holidays) may result in longer delivery windows
  • International shipments may be subject to customs delays beyond our control
  • Once shipped, you'll receive tracking information to monitor your package's journey

QUESTIONS?

If you have any concerns about your shipment or need assistance, our team is here to help! Contact us at info@wewaggingtails.com and we'll make sure your pup's goodies arrive safely.

Original Policy - Effective August 12, 2025 

Current as of August 12, 2025