Refund policy

Refunds or replacements for physical product orders are available only when We Wagging Tails is at fault (e.g., delivery failure, damage product, missing or incorrect items). The Received item must be unworn or unused, with tags, and in its original packaging. 

Must be reported within 15 days of delivery. You’ll also need the receipt or proof of purchase and follow the conditions below: 

 

Delayed Products
If an order shows no tracking information, remains pending or in transit, or expires beyond:

  • 60 days from the shipping date (global)

  • 45 days (U.S. orders)

  • 110 days (Brazil orders)
    We Wagging Tails will, at its discretion, resend the product or issue a refund.

Refunds/replacements will not be processed if tracking indicates the order was delivered. If the package was not received, a non-delivery certification from the carrier/postal authority is required.

 

Damages Products
A full refund or replacement will be issued if items arrive damaged. Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, so that we can evaluate the issue and make it right. 

Must be reported within 15 days of delivery with valid photo or video evidence of the product submitted to We Wagging Tails.

  • Evidence should include a short video or image demonstrating the defect (e.g., the product failing to function properly), along with clear proof of the impact on item functionality.

  • Please note that if the packaging is damaged but the product itself is intact and functioning properly, we cannot process a refund. Refunds are only issued if the product itself arrives damaged or broken, not for damaged packaging.

 

Incorrect or Missing Products
A full refund or replacement will be issued for incorrect or missing item.

  • Requires photo or video evidence within the applicable timeframe.

    • Evidence must include clear images of the received item, the original packaging, and the shipping label, along with an indication of the specific problem (e.g., incorrect SKU, size, or color).

       

Order Cancellation
A full refund is available if the order is canceled before processing or shipping. Certain products (e.g., Print-on-Demand or preorder inventory) cannot be canceled once payment is made.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

How To
To start a return, you can contact us at info@wewaggingtails.com. and provide the following evidence mentioned above. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] 

Upon review, if your request to return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@wewaggingtails.com.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@wewaggingtails.com.